Registration Instructions

Patient Portal Workflow

The patient portal provides a secure, convenient online portal to schedule appointments, communicate with Selah staff and providers, submit patient forms, receive lab results, request prescription renewals, and make easy online payments with a credit card.

Email Notification

Your experience with the patient portal begins with an email invitation from our office. If you are a new patient, you are welcome to call our office so we can submit the necessary basic information into our system to initiate the registration process and to schedule your first appointment.

Patient Portal Account Notification email is sent to your registered email address. Click the link included in the notification email to access the patient portal.

Registering for the Patient Portal

When the patient first enters the patient portal, they must register and activate their account.

  1. On the Patient Portal login page, users can click Register to begin self-registration for the portal.
  2. After filling out the required information on the screen and clicking Register, the patient will receive a Patient Portal Account Notification email with a link to the Complete Account Registration screen. Patients should follow the instructions below in the Register With a Patient Portal Invite section to complete their Patient Portal account registration.

Important Notes:

  • To register, the patient name and email entered on the Register a New Account screen must match the name and email on the Patient Information screen.
  • The initial email address entered on the Patient Information screen will also display in the Account Email field on the Patient Portal dialog.

Register With a Patient Portal Invite

When you click Invite in the Patient Portal dialog, an email is sent to the email address in the Account Email field. The email contains a link that takes the patient directly to the Complete Account Registration screen.

The following information must be entered to register and activate a portal account:

  • New Password

Note: Passwords must contain a minimum of eight characters and include one upper case letter, one lowercase letter, one number, and one special character.

  • And at least one of the following identifiers:
    • Birth Date – MM/DD/YYYY
    • SSN – last four digits
  • Read and agree to the Terms & Conditions
  • Click Register

Once the account is registered and activated, account holders are automatically logged in to the Patient Portal.

Patient Account Home Screen

Note: Prior to logging in, the footer displays the Practice contact information. After a patient logs in, the footer displays the contact information based on the Facility associated with the patient’s default Provider.

If the Facility contact information is not available for the Provider, the Practice contact information displays.

Responsible Party Account Home Screen

The home page for a Responsible Party account holder displays account information for all associated patients. Associated patients display in alphabetical order. Move between associated patients by using the directional arrows, or by clicking on the next dot under each patient header.

Social Media Login

Patients can conveniently access their patient portal using their Facebook® or Google® account login.

The following instructions explain how the patient can register, link, and unlink their patient portal account with their social media account.

Important Note: Privacy is important to us, and we will only use social media account information to validate the patient's identity. We will never access their profile or post to their social media account.

Register Using a Social Media Account

  1. From the Register screen, click the Facebook or Google button to link your patient portal account to your social media account. If you are not currently logged in to your social media account, enter your credentials.After the accounts have linked, the Password and Confirm Password fields are no longer required and will not display on the Register screen.
  2. Enter at least one of the following identifiers to register and activate your portal account:
    • Birth Date – MM/DD/YYYY
    • SSN – last four digits
  3. Read and agree to the Terms & Conditions.
  4. Click Register.

Once the account is registered and activated, you are automatically logged in to the Patient Portal. You will be able to access your account using your social media login information.

Link Your Social Media Account

Go to the Patient Portal home page.

  1. Select Profile | Update Profile Settings.
  2. Click the Link Facebook Account or Link Google Account button to link your patient portal account to your social media account. If you are not currently logged in to your social media account, enter your credentials.

Now you will always be able to log in to your patient portal account using your social media login information.

Unlink Your Social Media Account

Go to the Patient Portal home page.

  1. Select Profile | Update Profile Settings.
  2. Click the Unlink Facebook from this account or Unlink Google from this account button to unlink your patient portal account from your social media account. You will be redirected to the Patient Portal home page.

Forgot Password

The following instructions explain the steps the account holder will take to reset their patient portal account password.

Go to the Patient Portal log on screen.

  1. Click Forgot Password.
  2. Enter your email address.
  3. Click Send New Password.
  4. Click the link included in the Patient Portal Account Notification email.

Manage Patient Accounts

Go to the Patient Portal home page.

Note: The patient portal will timeout after 15 minutes of inactivity.

Ask a Question

Account holders can click the Ask a Question icon to send an email message to your practice. To answer the question go to Tasks | Messages in the PM.

Receiving Messages in the Portal

From time to time, our practice may choose to send secure confidential messages to our patients or account holder through the secure portal. An email will be sent to notify you of a message waiting for your review in the portal.

When the patient or account holder opens the patient portal, a number displays next to the Messaging menu item to indicate the number of messages received.

  1. The patient or account holder clicks the Messaging icon. A new message is indicated by a red dot next to the date. Once a message has been opened the red dot no longer displays.

  1. The patient or account holder clicks on a message.

  1. The patient or account holder responds to message as required.

Request Appointments

The account holder enters information in the Request an Appointment screen and click Send to request an appointment. The screen also displays previous and upcoming appointment information.

Request Refills

Account holders can request a refill for either a Current or Historical prescription using the patient portal.

Pay My Bill

Account holders can check account balances and make online credit card payments. See the Patient Portal Credit Card Payments help file for specific instructions.

View Records

The account holder selects a specific type of chart item and specific visit health information is displayed on screen.

Submit Patient Forms

Patients can access, fill out, and submit patient forms prior to their appointment.

  1. The patient, or responsible party, logs in to the portal. The Patient Forms icon displays with the number of forms to be completed.
    1. The patient, or responsible party, clicks the Patient Forms icon on the home page. The Patient NameAppointment DateForm Names, and Start button displays.

    1. The patient, or responsible party, clicks the Start button for a form. The form displays.

Note: A red asterisk displays next to the signature field to indicate that the signature is required. The patient or responsible party must sign a required signature field before submitting the form.

  1. The patient, or responsible party, completes the patient check-in forms and takes the following actions based on the type of form they are completing:
    • Cancel – closes the form screen
    • Ask a Question – opens the Messaging screen in the Patient Portal
    • Save and Close – saves the patient's work and closes the form screen. Form status changes to Saved.
    • Finish and Submit – closes the form screen and sends the form back to your office for review. Form status changes to Submitted.
    • Decline (Consent Form) – closes the form screen and sends the form back to your office for review with no signature. Form status changes to Submitted in the portal Patient Forms grid, and the Status in the Patient Forms screen Review Forms tab changes to Declined to Sign.